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Privacy Policy

Effective Date: 01/07/2024

Last Updated: 03/06/2026 (Updated to meet current Google Play Store Developer Policy requirements)

 

At AxtraCare.com, we prioritize the privacy and security of our customers' personal information. This Privacy Policy outlines how we collect, use, and protect your data when you visit our website, utilize our mobile applications, or make a purchase. By using our services, you agree to the terms of this Privacy Policy.

 

1. Information We Collect

 

Personal Information:

  • Name

  • Email address

  • Phone number

  • Shipping and billing address

  • Payment information

 

Non-Personal Information:

  • Browser type and version

  • IP address

  • Pages visited on our website/app

  • Time and date of visits

  • Referring website addresses

 

2. How We Use Your Information

 

To Process Orders:

  • We use your personal information to process and ship your orders via Shiprocket.

  • Payment details are processed securely through our trusted payment gateways, Paytm and Razorpay.

 

To Improve Customer Service:

  • Your information helps us respond more effectively to your customer service requests and support needs.

 

To Send Periodic Emails / Push Notifications:

  • The email address or mobile device permissions you provide may be used to send you information and updates pertaining to your order, as well as occasional company news, updates, or related product or service promotions (e.g., promotional alerts).

  • If at any time you would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email. Mobile notification permissions can be managed directly through your device's app settings.

 

For Marketing and Analytics:

  • We may use your information to improve our website, mobile application, and customer service, as well as to understand how visitors navigate our platforms.

 

3. How We Protect Your Information

  • We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal details.

  • Payment transactions are handled through secure gateways (Paytm and Razorpay) and are not stored on our servers.

 

4. Sharing Your Information

We do not sell, trade, or otherwise transfer your personally identifiable information to outside parties except to trusted third parties who assist us in operating our website and application, conducting our business, or servicing you, as long as those parties agree to keep this information confidential.

We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others' rights, property, or safety.

 

5. Account and Data Deletion (Google Play Compliance)

If you have created an account on AxtraCare.com or through our mobile application, you have the right to request the permanent deletion of your account and all associated personal data (including purchase history, contact details, and saved addresses) at any time.

 

How to Request Deletion:

Users can easily initiate a deletion request through either of the following manual verification flows:

 

Processing and Data Retention:

Upon receiving your request, our team will verify your identity against the registered account email or phone number to ensure security. Once verified, your account identity and all collected personal records will be permanently erased from our databases within 30 days.

 

Note: Certain transactional data may be legally retained where necessary for financial auditing, tax reporting, or fraud prevention compliance.

 

6. Third-Party Links

Occasionally, at our discretion, we may include or offer third-party products or services on our website or mobile application. These third-party sites have separate and independent privacy policies. We, therefore, have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.

 

7. Your Consent

By using our website or mobile application, you consent to our privacy policy.

 

8. Changes to Our Privacy Policy

If we decide to change our privacy policy, we will post those changes on this page. Policy changes will apply only to information collected after the date of the change.

 

9. Contacting Us

If there are any questions regarding this privacy policy, you may contact us using the information below:

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